Refund Policy

At Royal Scent, we want you to be completely satisfied with your purchase. Please read our policy below to understand how returns, refunds, and exchanges work.

Can I return an online order?

  • Return Window: You have 30 days from the date of purchase to return your online item.

  • Condition of Items: Items must be returned in an unused, unopened, and original condition.

  • Exceptions: We cannot accept returns on opened perfumes, used items, or personalised products unless they are faulty. If a returned item is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange. This does not affect your statutory rights.

  • Postage Costs: Please note that postage costs and gift wrap charges are non-refundable if you are returning an item because you have changed your mind.

How to return an online order

  1. Initiate Return: Please contact our customer service team to start your return process and receive instructions on where to send your package.

  2. Parcel Details: When posting your item back, please ensure you include your order number and contact details inside the parcel.

  3. Return Shipping Costs: Unless the item is faulty or incorrect, you are responsible for covering the cost of return shipping.

What do I do if I receive a faulty item?

We expect all items to arrive in perfect condition. However, on the rare occasion that you receive an item that appears to be faulty:

  • Please contact our customer service team immediately.

  • Ensure you take clear images of the damage or fault, as our team will be unable to assist you without photographic proof.

What do I do if I receive an incorrect item?

We have multiple checks in place to ensure order accuracy. If a mistake happens and the item you received is incorrect, please contact our support team right away, and we will resolve it for you as quickly as possible.

Customer Service Contact

  • Customer Service Email: support@royalscent.shop (Update with your active email)

  • Customer Service Phone: [Insert Phone Number]

How long will my refund take?

  • Once your return is received and inspected at our warehouse, your refund will be processed within 14 working days.

  • We will email you as soon as your refund has been processed.

  • Please note that it depends on your individual bank's processing time for the funds to reflect back into your account.